Terms of service

Rates: All rates published are quoted in Canadian Dollars. Rates are subject to change without notice. Rates do not include all applicable tax. Driver gratuities are not included and are left to your discretion.

Zero Tolerance Drugs and Alcohol: For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. We assure any signs of intoxicated passengers will be handled appropriately and possibly refused service.

Horizon Charters has the right to refuse or terminate transportation immediately in the event of improper, aggressive or abusive behavior. No smoking, No Vaping, No Eating and No alcohol permitted on our vehicles.

Pets are not permitted. Check with our office.

Unaccompanied children under 16 years old must be accompanied by an adult. Passengers traveling with small children are required to have their own government approved child safety seat suitable for the age and weight of a child.

Our vehicles and staff are not equipped to handle disabled persons with wheelchairs.

Please confirm with Horizon, quantity of baggage at the time of reservation. Horizon Charters will accept passengers with extra baggage of a reasonable quantity and size; however, space may be subject to availability. Horizon Charters reserves the right to refuse such passengers if space is unavailable and the office was not advised at time of reservation.